Refund policy

Here is a fuller UK-focused Refund Policy draft you can paste into your Shopify page:

Refund Policy

Refund Policy – Snowtest

At Snowtest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

Be unused, unworn, and in their original condition
Include original tags and packaging where applicable
Be returned with proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

Personalized or custom-made products
Gift cards
Items showing signs of use, damage, or alteration after delivery
Clearance or final-sale items (if applicable)
Damaged, Incorrect, or Defective Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email: contact@snowtest.shop

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and work toward a suitable resolution.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used during purchase
Processing times may vary depending on your payment provider
It may take several business days for the refund to appear in your account
Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is damaged
The item received is defective
The wrong item was sent
Cancellation Policy

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, the return process will apply.

If you have questions regarding returns or refunds, please contact:

Snowtest
47 Hiliary Gardens
Stanmore, Harrow
HA7 2NH
United Kingdom

Email: contact@snowtest.shop